![]() Operational efficiency must be a main focus for all SaaS leaders.įor a great example of operational efficiency, take Zendesk, a long-time Zuora customer. If you haven’t automated whatever functions can be automated and optimized workflow to address the particular needs of your subscription business, that should be your number one priority. To handle revenue recognition, are you just taking billing amounts that you’ve sent out and trying to figure out how much you need to recognize each month, or do you have a system that automates rev rec? when it has failed for insufficient funds, but not when the account is closed)?Ĭan your payment collection system automatically send payment notifications and cancel services? Not to mention bad for keeping headcount down…and bad for employee morale for the poor drones who are stuck in spreadsheet hell and battling outdated legacy systems all day long.ĭoes your billing system perform complex calculations for usage billing and take into account a wide range of pricing rules?ĭo you have a smart payment system that knows when to retry credit cards for the right reasons (e.g. Manual work is time-consuming, inefficient, and prone to errors. What’s your system for managing this work? #1 Automate, automate, automate for greater operational efficiency!īilling, reporting, payments, rev rec-these can get very complicated for subscription businesses with all the variables.
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